Chatbots: Learn what they are and their importance on the internet

06 JUL 2019 · INTERNET3 COMMENTS
The use of Chatbots offers interesting advantages for a business or brand, including: automating conversations, improving customer service, increasing conversion/sales possibilities, as well as achieving greater engagement with your audience.

Find out how a Chatbot works and why you should invest in one.

Chatbots: Learn what they are and their importance on the internet

How does a chatbot work?

To create a Chatbot, it is necessary to create/program specific rules that aim to identify words and relate them to the user’s actions.

If the user, for example, asks the chatbot, “Wha Belarus Mobile Number List t is the price of the .EU domain?”, the bot will “process” the words “price” and “.EU domain” with the expected answers for them, in order to automatically return an answer to the user.

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Chatbots: Learn what they are and their importance on the internet

There are more robust chatbots that use Ar COB Directory tificial Intelligence to provide more advanced interactions that are closer to human reality. Automating responses or the most frequent tasks will allow us to gain time to dedicate ourselves to other tasks.

There are many companies/businesses that use chatbots to automate their processes, such as sales, payment queries, order status queries, and FAQs. To do this, they map these processes to create a flowchart, which is then structured as a dialogue in a tool prepared for this purpose.

Chatbots: Learn what they are and their importance on the internet

Why should you invest in a chatbot?
Improved customer service flow: By automating processes or parts of your business processes, and by defining an information flow that anticipates the main incidents, you will considerably improve customer service. If you configure your chatbot properly, based on this survey, even if you have a customer service team, you will gain greater efficiency.
24/7 Service : By activating the chatbot, users can now get answers to their questions, whatever the time, which can contribute to the immediate closing of sales, as well as to the satisfaction of customers or potential customers.

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