It’s your biggest time saudi arabia whatsapp number data
of the year and your sales and service teams are overloaded. But customers still expect personal attention and to have all their questions answered, especially for high-consideration products and services.
How do you make sure they get the top-notch customer experience they expect?
For businesses that benefit from a consultative approach to selling, seasonal sales around holidays and Mega Sales Days like Black Friday or 11.11 can be both an opportunity and a challenge. They create an opportunity for a big boost in customer acquisition and revenue, but handling a high volume of 1:1 customer interactions can be challenging for sales and customer service teams. Consultative selling requires building trust, understanding customer needs, and providing recommendations and guidance before sealing the deal with a sale. And that’s not always easy during peak shopping times.
Delivering a consultative shopping experience with WhatsApp for Business
Business messaging on study and know your audience
WhatsApp is a powerful way to shape and elevate the consultative selling experience during holiday and Mega Sales Day peaks, when efficiency at scale is essential.
For example, merchants can use ads that click to WhatsApp to create awareness of seasonal promotions and generate leads. Once the customer clicks on an ad to initiate a WhatsApp conversation with the business, the merchant can provide recommendations, answer customer questions, and facilitate checkout and fulfillment all within a single messaging thread, leveraging automation as needed. And if customers opt-in, merchants can build on that relationship and trust with future marketing messages to cross-sell and upsell products, or to deliver personalized offers.
Messaging can be a highly convenient channel for customers, who can get all the information they need to make a decision and purchase, without ever leaving WhatsApp.
How they did it: Multicenter tripled conversions using WhatsApp vs. a call center
For Multicenter, fax list
using WhatsApp for Business to enable consultative selling delivered 3X the conversions of its call center. And because Multicenter’s live agents provide customers with a personalized shopping experience on WhatsApp, the brand also reported an 85% customer satisfaction rate.
During busy sales periods, Multicenter agents can manage upwards of six WhatsApp conversations at once, which decreases average response time from five minutes to one minute.Multicenter has developed campaigns around seasonal events like Black Friday, Oktoberfest, and special sales called “Open House” days. Each message comes with a call to action inviting recipients to “say yes” to talk further with an agent.