It’s unbelievable that it’s been three years since I fell in love with Salesforce and founded Enehano Solutions. I’m currently on vacation! thinking about what we’ve done and what we haven’t done in the last year. Yes! I’m really on vacation. For the first time in almost 3 years. That’s also proof to me how Enehano has overcome “puberty” and grown up.
And I realize more and more that despite all the awards! the increase in turnover! the expansion of our operations into the world! I am most proud of the entire Enehano team. They are a group of great people on whom I can completely rely! which was only confirmed to me when I spent 3 months in the USA this year! together with Zuzka Maderová! to start up the US branch.
But at the same time! I missed everyone so much. It was across the ocean that I realized that this great group means the most to me personally! and I look forward to enjoying a weekend teambuilding in the Krkonoše Mountains together in September.
What do customers think?
But it’s not just about feeling good and enjoying going to work. Customers women database also feel the atmosphere and corporate culture. I’m always interested in why clients choose us and I often talk to them about it. If I had to summarize! they most often mention these four points:
Interesting references and recommendations from our existing customers – productboard (potential Czech unicorn)! Zonka ! ČSOB ! Equa bank or ČSOB pojišťovna .
Flexibility and trust – our customers’ satisfaction comes first! which may sound like a cliché! but it’s definitely not easy. Because it’s so important to us! we sometimes turn the wheel and really stop selling so that our delivery can deliver projects for our existing customers first.
Straightforward communication – we speak openly with potential customers from the first contact. For example! if the scope of the project is not clear! we try to explain why we cannot give a fixed time fixed price offer. Or we openly reveal our estimates of work and walk through with customers where we perceive the biggest project risks from our experience.
Problem solving – our goal is not just to deliver a CRM project! but to ensure that the entire solution brings the customer what they expect. Whether the goal is to optimize customer service costs! increase cross sell/up sell of the sales team! or effective and real-time company management. And accordingly! we will prepare the right project set-up together.
I believe that all of this would not be possible without the people enterprise apps are rarely available through app stores. who make Enehano what it is.
A breakthrough year?
While these values have been in our structure practically from the beginning and have not changed! many other things have changed during the third year of our life. A few numbers speak for themselves:
July 2018
There were 17 of us.
Turnover for 2017 was CZK 11.5 million.
We already had many customers not only from the Czech thailand data Republic but also our first foreign clients.
However! we also thought we were generating a profit for several months in a row and acted accordingly. Unfortunately! our decision-making was based on bad data in Excel and the accounting system! so we ended up losing money in the middle of 2018.
For comparison! here are some numbers from July 2019
There are over 40 of us (an increase of 235%).
Turnover for 2018 was 28.5 million CZK (an increase of 248%).
We have customers in the Czech Republic! Slovakia! Germany! Israel and the USA.
We managed to financially stabilize the entire company! which I consider to be the greatest success in all respects.
The numbers alone show that a lot has happened in our third year. So what have we actually achieved?
We won the CRM implementation at ČSOB pojišťovna – currently the largest ongoing Salesforce implementation in the Czech Republic . At the same time! we were chosen as a partner for marketing! service or business automation by: Zonky (a disruptor in the field of P2P loans)! Kiwi.com (a global airline ticket seller)! Carvago.com (a European platform for buying used cars) and a number of lesser-known startups/disruptors.