Is a home office really an advantage?
For me personally, it’s a continuous sequence of calls via phone and web conferences. In the morning I manage to make a coffee, and at lunch I usually only have a few minutes on mute . And in the evening I look forward to all the calls being over and having a normal meal so I can finish my standard work.
Being a technology and consulting company, we’ve chinese overseas australia database obviously done some things remotely before, but it’s only now that I look back and appreciate every meeting I was able to attend in person. I really miss the whole team.
I really appreciate the fact that the whole team is trying to do their best, even though it is not easy at all. I especially admire the parents with children, how they manage it and how they organize their time for all their work activities. And I appreciate the commitment of our entire company even more.
How are companies doing during the coronavirus pandemic?
It could be said that IT companies are best prepared for the current situation. Their employees are able to work from home, they are used to working online and only need a laptop, phone and internet to do their work. I must say that we are extremely lucky that this is the case. Unlike other industries.
At the same time, it is true that many industries are facing complications due to lack of preparation for the current era of digital transformation. (Although this is not true for everyone – we don’t primarily go to restaurants for digital transformation, but for great food, service and atmosphere.)
For many companies and entire industries, digital transformation was something they completely did not expect and were not prepared for:
They do not have online portals for customers where they can order, respond to their orders, etc.
They don’t have contact centers set up to allow employees to work from home with a computer and phone. This is a problem especially now that the centers are overloaded.
They are unable to handle their communication on social networks, email and IVR within a single environment and with a comprehensive view of the client. And it costs them a lot of time to always find the history of communication when a customer asks a question/request.
And this is exactly the area we help with.
How can we help? With a customer service solution at reasons to have a corporate website our expense.
We are pioneers of digital transformations, which is why we decided to help companies manage the pressure on their contact centers.
Thanks to the Salesforce platform, we are able to quickly build a complete contact center that flexibly handles end customer inquiries. We will enable operators to handle calls from home and on their mobile phones. This way, you can handle a large portion of your customers on one platform.
Thanks to a defined knowledge base, you are able to handle customer requests through the portal, without the need to contact contact center operators. This allows operators to focus on other, more complex questions. In addition, you can also handle email and social media inquiries on the same platform.
At the same time, Salesforce, whose partner we are, now offers thailand data the Salesforce Care for Employee and Customer Support package completely free of charge. This package includes an extension of the standard Salesforce Service Cloud with self-care portals, knowledge base, integration with CTI, WhatsApp, Facebook and a chat bot.